Last updated: 20 August 2026
NORDENLY delivers to available Australian destinations. Delivery options, charges and estimated timeframes are displayed at checkout based on the products in your cart and your delivery address.
Order processing
We will send an order confirmation after your order is accepted. Dispatch timing may vary by product, availability and destination. Where tracking is provided by the carrier, we will send the tracking details to the email address used for the order.
Delivery estimates
Any delivery date or timeframe shown at checkout or in an order update is an estimate rather than a guaranteed delivery date. Carrier delays, severe weather, peak periods and address-access issues may affect delivery.
Delivery addresses
Please provide a complete and accurate delivery address. Contact us promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfilment has begun. Some carriers or larger products may not be suitable for delivery to a PO box or parcel locker.
Multiple parcels
Items from the same order may arrive separately. Any available tracking details will identify the relevant parcel.
Damaged, missing or delayed orders
If a parcel arrives damaged, retain the product and packaging and contact official@nordenlyhome.com.au with your order number and clear photographs. If tracking shows a parcel as delivered but it cannot be located, check the delivery area and contact us so we can review the shipment with the carrier.
Contact
Questions about delivery can be sent to official@nordenlyhome.com.au.
