Last updated: 20 August 2026
Goods sold by NORDENLY come with automatic consumer guarantees under the Australian Consumer Law. These rights cannot be removed by a store policy or a manufacturer warranty.
What the guarantees cover
Depending on the product and circumstances, goods must be of acceptable quality, match their description and any sample or demonstration model, be fit for any disclosed purpose, and meet any additional promises made about them.
Available remedies
If a product does not meet a consumer guarantee, the appropriate remedy depends on whether the problem is major or minor and on the circumstances. Remedies may include repair, replacement, refund, cancellation or compensation for reasonably foreseeable loss or damage.
How to make a claim
Email official@nordenlyhome.com.au with your order number and details of the problem. We may request photographs, video or other reasonable information to understand the issue. Proof of purchase may be required.
More information
General information about consumer rights and guarantees is available from the Australian Competition and Consumer Commission.
