Last updated: 20 August 2026
NORDENLY HOME PTY LTD (ABN 69 701 376 267), trading as NORDENLY, respects your privacy. This policy explains how we collect, hold, use and disclose personal information through nordenlyhome.com.au and related customer service activities. We handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply.
Information we collect
We may collect your name, email address, delivery and billing addresses, order and payment status, products purchased, account details, communications with us, marketing preferences, device and browser information, IP address, cookie identifiers and information about how you use the website.
Payment card details are handled by payment providers and are not intended to be stored directly by NORDENLY.
How information is collected
Information may be collected when you place an order, create an account, contact us, submit a return request, subscribe to marketing, browse the store or otherwise provide information. We may also receive information from Shopify, payment providers, delivery providers, fraud-prevention services and other service providers used to operate the store.
Why we use information
We may use personal information to process and deliver orders, take payments, provide customer support, handle returns and legal obligations, maintain security, prevent fraud, improve the store, keep business records, understand website use and send marketing where permitted. You can unsubscribe from marketing using the link in a marketing email.
Disclosure and overseas processing
We may disclose information to Shopify and its affiliates, payment and fraud-prevention providers, delivery carriers, professional advisers, analytics and marketing providers, and authorities where required by law. Shopify and other providers may process information outside Australia. Depending on the services enabled, this may include Australia, Singapore, Canada, the United States and other countries where a provider or its subprocessors operate.
Cookies and analytics
The store uses cookies and similar technologies for essential store functions, security, preferences, analytics and, where enabled, advertising. Available privacy and cookie controls should be configured in Shopify before launch and updated when apps or marketing tools change.
Storage and security
We take reasonable steps appropriate to the circumstances to protect personal information. No internet transmission or storage method can be guaranteed to be completely secure. Information is retained only for as long as reasonably needed for the purposes described, to meet legal and accounting obligations, or to resolve disputes.
Access and correction
You may ask to access or correct personal information we hold about you by emailing official@nordenlyhome.com.au. We may need to verify your identity before completing a request and may decline a request where permitted or required by law.
Privacy complaints
Send a privacy concern to official@nordenlyhome.com.au with enough detail for us to review it. We will consider the complaint and communicate an outcome or next step. If you remain dissatisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
Contact
NORDENLY HOME PTY LTD
54 Wadley Street, Macgregor QLD 4109, Australia
official@nordenlyhome.com.au
