Last updated: 20 August 2026
This guide explains NORDENLY’s change-of-mind process and how we handle products that may not meet a consumer guarantee. Nothing in this guide excludes or limits rights available under the Australian Consumer Law.
Change-of-mind returns
You may request a change-of-mind return within 30 days after delivery. To be eligible, the product must be unused, uninstalled and in its original condition with all packaging, manuals, parts and accessories.
Change-of-mind returns are not available for gift cards, personalised or made-to-order products, or products that cannot be resold for hygiene or safety reasons after opening. Sale status alone does not remove any rights you may have for a faulty or misdescribed product.
Requesting a return
- Email official@nordenlyhome.com.au with your order number, the item and the reason for the request.
- Wait for return instructions before sending the product.
- Pack the item securely. You are responsible for change-of-mind return postage and the item until it is received.
The business address shown on this website is not automatically a returns depot. Products sent without return instructions may be delayed or refused.
Change-of-mind refunds
After an approved return is received and inspected, the eligible product price will be refunded to the original payment method. Original delivery charges and return postage are not refunded for change-of-mind returns unless required by law. Financial institutions may take additional time to display a completed refund.
Faulty, damaged or misdescribed products
If you believe a product is faulty, unsafe, damaged in transit or materially different from its description, contact us with your order number, a description of the issue and supporting photographs or video where practical. Depending on the circumstances and your rights under the Australian Consumer Law, an available remedy may include repair, replacement, refund or compensation.
Manufacturer warranties
A product may include a manufacturer warranty. Any manufacturer warranty is additional to, and does not replace, rights under the Australian Consumer Law. Warranty details supplied with a product should be kept with your proof of purchase.
Contact
Return and warranty enquiries: official@nordenlyhome.com.au.
